Privacy policy

Who we are

Medleen is a brand of Yibna Dates Products Co., a registered company in the Hashemite Kingdom of Jordan, located in Qurrayat Salim, Amman, Jordan. We supply Medjool dates to businesses. In this policy, "we" and "us" means Yibna Dates Products Co., and we are responsible for the personal information described here.

What we collect

We only collect what you choose to send us:

• Quote requests: your name, company, work email, destination country, type of business, quantity, the products and services you ask about, and any message you add.
• Emails and WhatsApp messages: your name, contact details and whatever you write to us.
• Technical data: like any website, our hosting provider automatically records basic request data, such as IP address, browser type and the pages requested, to deliver and protect the site.

We do not ask for payment details, identity documents or sensitive personal information on this website. Please do not send them.

How we use it

• To reply to your request and send quotations, specifications and samples.
• To agree, fulfil and follow up on orders and shipments with your business.
• To keep records required for trade, tax and accounting.
• To keep the website secure and working.

We use your information because you asked us to respond to you, because it is needed to enter into or perform a contract with your business, because the law requires certain records, or because it is in our legitimate interest to run and protect our business.

We do not sell your information, and we do not add you to marketing mailing lists. If we would like to send you news or offers in the future, we will ask first.

Who helps us

We use a small number of service providers to run this website and our email. They handle your information on our behalf and only for these purposes.

We also share details with partners only when needed to handle your order, for example packing facilities, freight forwarders, customs brokers and inspection bodies, and with authorities when the law requires it.

International transfers

We are based in Jordan and our service providers may process information in other countries, including the United States and the European Union. Where we rely on these providers, we choose companies that apply recognised safeguards to international transfers.

How long we keep it

• Enquiries that do not lead to an order: up to 2 years after our last contact, then deleted.
• Customer and order records: for as long as we work together and afterwards for as long as trade, tax and accounting laws require.
• Website request logs: kept by our hosting provider for a short period according to its own policy.

Cookies

This website does not use advertising or analytics cookies, and it does not track you across other websites. If we add analytics in the future, we will update this policy and ask for your consent where required.

Your rights

You can ask us at any time to:

• tell you what information we hold about you and send you a copy
• correct information that is wrong or incomplete
• delete your information, unless we must keep it by law
• stop or limit how we use it, or object to a particular use

Email us at the address below and we will respond as soon as possible. Depending on where you live, you may also have the right to complain to your local data protection authority.

Security

The website is served only over an encrypted connection (HTTPS), and access to our email and form accounts is limited to the people who need it. No method of sending information over the internet is completely secure, so please avoid sending anything highly sensitive by email or through the form.

Changes

We may update this policy when our services or the law change. The date at the top of this page shows when it last changed.

Contact us